I had Central AC installed in my home and I have to rave about how cool the customer experience was. (Yeah, I know. Lame joke)
But seriously, Cotti-Johnson HVAC has an amazing staff, or at least, the people I came in contact with were amazing. Continue reading “Now, this is a Cool Customer Experience!”
A waitress floored me with her amazing response when I found cheese in my omelet. Being pro-active with a customer, especially when they don’t expect it can score some serious points for you.
My wife and I went for breakfast one Sunday morning at one of our favorite cafes. The friendly waitress took my order for an omelet but trying to eat healthier, I ordered it without cheese, which I love. The waitress later returned with our orders, refilled our coffees, smiled and asked if we needed anything else. We thanked her and said we were all set.
As she walked away I cut into my omelet … and found ooey gooey delicious cheese. Stay with me here, this is not about the cheese. Continue reading “1 Very Simple Way to Impress a Customer”