|ASK founder, Gerry Criscenzo, has over 30 years experience managing customer service and employees in the most demanding customer service industries such as automotive services, IT Services and Home Remodeling/Contractor Services.
His expertise, however, is industry neutral and adapts to almost any customer service industry.
He identifies areas requiring improvements, identifying required types of skills training whether customer service or interpersonal soft-skills and for developing actionable solutions, implementation and monitoring results.
Greatly influenced by Dale Carnegie and Sir Richard Branson, Gerry believes engaged employees mentored by great leaders who play people’s strengths stands the test of time. “Your greatest assets are your employees. Success is impossible without engaged employees. For your greatest company success, invest in them, and root out and dismiss bad managers.”