Service already great? Then improve their happiness.

Customer Experience (CX) is often mistaken as customer service. The easiest way to explain the difference is: Customer Service¬†creates¬†a Customer Experience. Customer Service is the human, digital and physical interactions pre-through-post-sale. How easy was the sale? How quickly did you help the customer? Customer Experience is the emotions triggered by those interactions and every other … Continue reading Service already great? Then improve their happiness.